Listed below are some common problems people have.




Can't access a part of our web site?
Before you ask for help, first ensure that cookies and Java are enabled in your browser, then try accessing the product again. For Internet Explorer users, you can check this by going into Tools, then Internet Options, then clicking on the Privacy tab. Make sure the slider is set on either Medium, Low or Accept All Cookies. Then move to the Advanced tab, scroll down until you find the header Microsoft VM, and make sure that both Java console and Java logging are enabled. Clear your cache, restart your browser and try connecting again.




Make sure you have Java & Cookies enabled
(Some people disable their Java to avoid pop-up windows, well in some case it interferes with the website some links require you have Java enabled for security reasons)

Make sure your browser is set up to receive cookies.
(Not being able to accept cookies might denied you from entering certain portion of the members area)





Are you behind a Network Firewall or use Firewall software?
People using Personal Firewalls like Norton Protector, Black Ice Defender and so on should either configure or disable their firewall so that you can enjoy the site. If you would like to configure your firewall, make sure it is not blocking referring web addresses. Windows Media also opens ports that are not regularly used. This could keep you from viewing video streams, depending on your configuration. We strongly recommend you disable it while viewing our site. We require that users post their referring URL's as part of our security. Many areas of the site are totally inaccessable if this information is unavailable. We aren't selling your information to anyone, or even sending ads to you, or any other sneaky tricks. This is a security function.





Netscape Users
For Netscape users, go to Edit, choose Preferences, go to Advanced, and make sure that Enable Java, Enable Javascript, and Accept All Cookies are checked. We suggest using IE 5.0 or Netscape 4.7. If you are using any form of Personal Firewall software, please disable it to view your product and then re-enable it after you are done viewing.

Can't View LIVE CAMS?
If you are having problems viewing the live products, you most likely have an issue with your browser's Java support. An error message that can help debug the problem should be found in your Java Console, which is a log of the Java Virtual Machine. The Java console can be found (once enabled) as View->Java Console New 6.0 generation browsers now ship without a Java Virtual Machine of their own. Instead you must get the Java Runtime Environment (JRE) from Sun Microsystems. This can be downloaded from http://java.sun.com/getjava/, or installed when you install your new web browser. If you are using the JRE from Sun then your Java Console is not located in the View Menu - it will appear in your task bar as a small Java icon. Double click this icon to see the console.





The images keep getting resized in the Internet explorer window. Are your images this bad or is this windows doing thid?
This is a common problem for Windows XP users, IE5-6 resizes Jpeg pictures, beautiful 1024x768 size images are resized and down to fit in the browser window and look terrible. To disable this windows feature do the following.


Choose (Internet Option) at the top of the browser screen under (Tools)
Choose advanced : then scroll down and UNTICK (Enable Automatic Image Resizing.